Jim Seals Hat Company
Terms &
conditions.
These terms explain the custom-order process, payment expectations, production estimates, delivery, and responsibilities that apply when commissioning a Jim Seals hat.
Effective October 2026
Custom commissions
Each Jim Seals hat is discussed and shaped individually. Hatalog styles, photographs, colors, and descriptions provide reference points. Natural material variation and hand-finishing mean a commissioned hat will have its own character rather than being an exact factory reproduction.
Specifications and approval
Style, felt, color, crown, brim, band, starting price, and current production estimate are discussed before the order moves forward. Any change that materially affects price or timing is discussed before additional work proceeds.
Deposit and custom materials
A 50% deposit reserves the commission and allows the agreed felt and materials to be ordered. The deposit becomes non-refundable once the felt has been ordered.
Sizing and customer information
The customer is responsible for returning the sizing kit accurately and providing correct contact, payment, and delivery information. Production timing begins after the required sizing information is received.
Production estimates
Most custom builds are estimated at 4–8 weeks after the sizing kit returns. This is an estimate rather than a guaranteed delivery date. Material availability, customization, and workshop conditions can affect timing. Event dates and deadlines must be discussed before placing the deposit.
Final review and payment
For custom commissions, Jim provides a final review before shipment. The remaining balance must be paid in full before the hat ships.
Shipping, final sale, and transit damage
Shipping method, destination, charges, and the current delivery estimate are confirmed before dispatch when they are not already shown at checkout. Once a hat has shipped, the sale is final and no refunds are offered. If an item arrives damaged in transit, notify Jim within 48 hours and retain the item, shipping container, and packaging. Once the damage is documented and confirmed, a replacement will be arranged. If the issue only requires reshaping, Jim will reshape the hat and return it to you.
Applicable rights
Nothing in these terms limits consumer rights that cannot be waived under applicable law. Contact Jim before returning any item so the order and available options can be reviewed.
Questions
If anything about price, specifications, timing, shipping, or these terms is unclear, please ask before placing a deposit or completing a purchase.
Contact Jim