Clear expectations
Refund
policy.
Custom commissions and ready-to-ship purchases are handled differently. The terms below explain custom materials, returns, and transit damage.
Effective October 2026
Before felt is ordered
If you need to change or cancel a commission before the felt is ordered, contact Jim immediately. Any available options depend on the current status of the order.
Non-refundable deposit
A 50% deposit reserves the commission. The deposit becomes non-refundable once the felt has been ordered for your hat.
Final review and payment
Jim provides a final review before shipment. The remaining balance must be paid in full before the hat ships.
After shipment
Once the hat has shipped, the sale is final and no refunds are offered, except where applicable law requires otherwise.
Damage in transit
If an item arrives damaged in transit, notify Jim within 48 hours and retain the item, shipping container, and packaging. Once the damage is documented and confirmed, Jim Seals Hat Company will arrange a replacement. If the issue only requires reshaping, Jim will reshape the hat and return it to you.
Start a damage claimApplicable rights
This policy does not limit any consumer rights that cannot be waived under applicable law. If you have a question about whether a purchase qualifies for a refund or return, contact Jim before returning the item.