Your Questions, Answered

Made by Jim. Made to Last.

Whether you're ordering your first custom hat or your fifth, this FAQ covers everything you need to know about the process, materials, fit, shipping, and care.

Ordering & Custom Process

How do I order a custom hat?

Every hat begins with a conversation. We start with a phone call to discuss your style, fit, and purpose. Once we settle on direction, you place a deposit and your felt is ordered.

Do you require a deposit?

Yes. A 50% non-refundable deposit secures your felt and begins your build.

How long does the process take?

Build time varies depending on materials and current workload, but most hats take 4–8 weeks from the moment your sizing kit is returned.

Can I see my hat before it ships?

Absolutely. We do a final video review so you can see your hat up close and request adjustments.

Sizing & Fit

How do you get my exact size?

I send you a custom sizing kit to capture your head shape — long oval, regular oval, wide oval, or custom variations. Your hat is built around your exact measurements.

What if my hat doesn't fit perfectly?

If something feels off, contact me. Minor adjustments can often be made, and I stand behind every hat I build.

Styles & Materials

What styles do you make?

Cattleman, Gus, Pinch Front, Open Crown, custom creases, ranch hats, fashion Western, Grizzly Shag, and more. Every hat is shaped by hand.

What materials do you use?

Premium felts, specialty felts, hand-cut brims, custom hatbands, and first-quality components chosen for durability and character.

Can I choose my hatband?

Yes. Horsehair, leather, ribbon, or custom options are available.

Care & Maintenance

How do I take care of my hat?

Brush regularly, avoid heat, let it dry naturally, and store it on a stand or in a hat box.

What if my hat gets wet?

Let it dry naturally. Never use heat — it can warp the brim or crown.

Do you offer reshaping or repairs?

Yes. I can refresh brims, reset creases, replace sweatbands, and reshape hats.

Shipping & Delivery

How do you ship hats?

UPS — insured, reliable, and proven to deliver hats safely.

Do you ship outside the U.S.?

Contact me directly for international options.

Is shipping insured?

Yes. Every hat ships insured for protection and peace of mind.

Pricing & Payment

How much does a custom hat cost?

Pricing depends on felt quality, style, and custom features. Contact me for current rates.

When is final payment due?

Final payment is due after your video review and before shipping.

General Questions

Why choose Jim Seals Hats?

Because here, a name means something. Every hat is shaped, stitched, and finished by hand, one at a time, with no shortcuts and no compromises.

Can I visit your shop?

Contact me directly to discuss appointments or visits.

Do you make hats for events or groups?

Yes — weddings, rodeo teams, ranch crews, and special projects.

Still Have Questions?

Reach out anytime. I'm always happy to help.

Contact Jim